The excess is the amount that you would have to pay if the is stolen or damaged. The insurance excess on rental cars can be high. It can be between $2,200 to $4,300, depending on the vehicle, the country and the offer. In the event that return the rental damaged, you'll have to pay up to the total amount of the excess.
When you arrive to collect the rental car at Carlton Hill Airport, the insurance excess is held on your credit card as a 'pre authorised' transaction. This means that the amount isn't charged to your card as a regular transaction, it's held as a pending transaction until you drop off the vehicle. You don't usually pay currency charges on credit cards for pre authorised transactions, so as long as the vehicle is returned in the same condition as when collected, the insurance excess amount will be refunded to your card with nothing further to pay.
If you'd like to pay by debit card, the excess will be taken from your bank account and refunded when the car is dropped off. If you plan to use a debit card on collection, as the excess amount can be expensive, it's recommended to either buy Premium Cover when you book or to buy top up cover at the rental desk.
If you'd like to rent a car in Carlton Hill Airport with no excess check out our Premium Cover options.
Because the insurance excess on car rental can be so expensive, our website makes really simple to find a rental car with an affordable insurance excess amount.
A car hire excess is the most you would be liable to pay if the car is damaged or stolen. It's usually held on a credit card when you collect the car. If you're using a debit card, the excess amount is taken from your account. When you drop-off the vehicle without any damage the excess is refunded.
You should always insure the excess amount, either by purchasing Essential Cover or Premium Cover on our website or through an alternative provider. If you don't insure the excess you might be liable for the full excess amount and have no way to claim it back.
If you purchase Essential Cover on our website, the amount for any damages will be held by the car rental company and the balance of the excess will be refunded. You can then claim back the amount retained by the car hire company via the Essential Cover Policy. Always be careful to keep all paperwork and repair estimates provided by the car rental company. Also take photographs of any damage to the car. For more information regarding managing a claim please read the Essential Cover policy documentation that is attached to your booking confirmation.
Premium Cover reduces the insurance excess amount (often to zero) which significantly lowers the security deposit amount held on your card when you collect the car. For zero excess car hire options, you have nothing to pay if the vehicle is stolen or damaged.
You can compare all of the excess options on the extras page on our website. Wherever Premium Cover is available you'll be offered the option to lower the insurance excess (sometimes to zero).
You can use a American Express, Visa or a Mastercard credit card or a debit card issued by your bank or credit card company when renting a car on our website.
It's important to consider when deciding if you should use a debit card on collection, car hire companies frequently hold an insurance excess on the lead drivers credit card, the credit card hold can be a significant amount of money , if you decide to pay using a debit card this will be debited from your bank and not returned until weeks following your rental has ended.
We've made it incredibly easy on the website to view which car hire brands can accept a debit card. Just use the filters on the second page to compare which car rental companies do accept your card type when you pick up the car.
Very often, car rentals that include our Premium Cover option enable you to use a debit card when you pick up the car without any additional charges. You can view if a debit card is accepted, along with the different car rental security deposit and insurance alternatives on the second step of our booking process.
Would you like us to take payment using something other than debit card and credit card? Feel free to contact us to let us know. We are always open to ideas re how to improve our service and make booking your car hire as Stress Free as it can be.
When you opt to include Basic or Essential Cover with your car rental, it often means that you'll have to have a credit card in the name of the lead driver when you collect the car. You'll usually be given the option to buy a top up policy by the hire partner at the collection desk, this then allows you to use a debit card in the name of the lead driver.
Stress Free Car Rental accepts a range of currencies including British Pounds (GBP),US Dollars (USD) and South African Rand (ZAR).
It's worth remembering that often car rental partners that do allow debit card at the desk are more costly than car hire companies that accept credit card only.
Lots of the Carlton Hill Airport Australia car hire companies we compare prices for accept a debit card when you arrive at the collection desk to pick up the rental; but sometimes these do have special conditions associated to them. Be careful to review the terms and conditions if you'd like to use a debit card when you collect the car.
We'll process your refund in under 24 hours. All rentals booked with us can be cancelled up until 48 hours before you collect the vehicle
All car hire brands on our website are following local government guidelines re vehicle sterilisation and social distancing at the collection desk.