We get how frightening picking a car insurance product can be. The extra fees that are included in the price of hiring a car can be very confusing, these include:
A lot of car rental websites mask the insurance excess and security deposit prices in the small print. Customers are then surprised when the cash is taken from their debit card account or the amount is held on their credit card. We think this is wrong and can really obstruct your plans which is why we work differently at Stress Free Car Rental.
Premium insurance is the highest level of car hire insurance we provide.
Many of our clients decide to choose the Premium Cover option when renting a car because it usually lowers the security deposit for the excess to zero meaning that the customer has no large security deposit or car rental insurance excess risk. Customers can also often collect the car using debit cards with Premium Cover if using a credit card is a problem.
You're able to buy Premium Cover alongside your car rental, so that you understand the exact price of everything before completing your booking.
We want you to be able to make an informed decision regarding which car rental insurance product is right for you, we work closely with our car rental partners to give you the ability to rent a car including a Premium cover product.
As well as being friendly, easy to use and of course, stress free, we offer two additional levels of insurance when you book a car with us.
Our essential cover doesn't cover things like cleaning fees, mechanical repairs, third party injury, loss of theft/damage to content in the car and other things. For more details see the T&Cs on the extras page
Essential Cover includes fire, weather, theft, damage caused to the vehicle, flushing the engine after misfuelling, key cover and much more.
Our essential cover, offered when you make your vehicle booking, is a car hire excess reimbursement policy which covers you on a range of additional charges that standard insurance doesn't.
We're here to make sure that hiring a car at Southern Cross Airport (SQC) is as Stress Free as possible using our easy and quick website
At the car rental collection office you must have your driving licence, passport and a copy of your booking confirmation email. Unless your rental specifies that you can use a debit card, you'll also need a credit card in the name of the lead driver. Always verify the specific details required for your hire collection before you leave
For meet and greet car rentals, an agent of the car hire provider will meet you in the arrivals location. Once you've passed the security area, look out for the agent holding a card with the car hire provider name or your surname
If your flight departure is delayed you should make sure the car rental company knows immediately. Many of them will try to remain open later than usual if they're informed that your flight will be collecting the car later than expected. To assist with late arrival we recommend always informing us of your flight number with the car hire booking.
All of the car hire options listed on our website are either within the Southern Cross Airport (SQC) or close by to the airport.
Your email confirmation will include the directions to the car hire collection location
Always check where the car rental drop off area in Southern Cross Airport (SQC) is. The vehicle return area can sometimes be in a different area of the airport from where you picked the car up. This information will be included with your rental confirmation email and also included within the car rental provider's terms and conditions.
Occasionally the car hire collection location is a minibus drive away from the airport, the transfer bus is included free of charge by the car rental provider. You should check your booking information to understand where the minibus will collect you from.
Don't forget to collect your luggage before you go to the car hire pick up location. Quite often, the car hire collection desk is groundside in the terminal ,so once you've cleared security it might be impossible to return to the luggage area. For more information regarding the layout of the airport visit the Southern Cross Airport (SQC) website.
If your pick up location is within the terminal at Southern Cross Airport (SQC), it will usually be clearly signed inside the airport when your through passport control.
We accept Visa, Mastercard or an American Express credit card or a debit card provided by a bank or credit card company when hiring a car on our website.
We've made it really easy on our website to view which car hire companies do accept debit card. Just use the filters on the second page to compare the car rental companies can accept your card type at the collection desk.
If you've chosen Essential or Basic Cover for your car rental, this usually means that you will need a credit card in the name of the lead driver when you collect the car. You will usually be given the option to pay for a top up policy by the hire partner at the collection desk, which then enables you to use a debit card in the name of the lead driver.
It is useful to know the payment options for your car rental in Southern Cross Airport Australia, as often payments for add ons (such as GPS and extra drivers) might need to be settled in local currency (by credit card) at the collection counter.
You can book using a huge number of different currencies including Euros (EUR), British Pounds (GBP), US Dollars (USD) and Australian Dollars (AUD).
One important thing to consider when deciding if you'd like to use a debit card at the collection desk, car rental companies frequently hold an excess on the lead drivers credit card, the excess can be a significant amount of money , if you decide to pay using debit card this might be debited from your bank and not returned until weeks following completion of your rental contract.
Don't forget that quite often car hire partners that do accept debit card on collection are not as cheap as car hire companies that accept credit card only.
Would you like us to accept payments using something other than credit card or debit card? Feel free to contact us and let us know. We're open to ideas about how to enhance our service and make arranging your car hire as Stress Free as it can be.
Most of the Southern Cross Airport Australia car rental brands we include will accept a debit card when you arrive at the collection desk to pick up the rental; sometimes these do have different conditions associated to them. Be careful to understand the terms and conditions if you'd like to use a debit card at the desk when collecting the car.
Quite often, car rentals that come with the Premium Cover option will enable you to use a debit card on collection with no extra charges. You're able to view if a debit card is allowed, along with the different car rental security deposit and insurance alternatives on the second step of our website booking process.
We work hard to make sure that car hire on holiday is simple!
If plans change you can cancel or edit your rental agreement for free up to 48 hours before you collect.
We offer a huge amount of small family cars to twelve-seater MPVs along with convertibles and hatchbacks.
Compare the cheapest car hire prices in Southern Cross Airport Australia from brands you can trust, including National, Dollar and Europcar.
Our vehicles have cover for damage, theft and third party claims.
To be included on the site, all rentals have to come with a full to full fuel policy and complete clarity about security deposit and insurance costs.
We only work alongside the most trusted and highly rated car hire companies, including Alamo, Hertz and Enterprise.
Confused by insurance excess? We are here to guide you through the whole process. We endeavour to deliver complete clarity when it comes to security deposits and all of the other charges involved.
Hire your car now with no credit card fees or hidden payments.
The team at Stress Free spend hours examining detailed T&Cs so that you don't need to. All key facts of the rental contract are clearly displayed on every page of our website
Car rentals in Southern Cross Airport Australia are usually fully insured with an excess amount. You can either purchase Essential cover for the excess or choose Premium cover to reduce the excess amount to zero. We clearly explain all of the insurance details every step of the way.
Security deposit amounts vary for each car rental supplier in Southern Cross Airport Australia. You can easily find the lowest security deposit options using our search filters
All of our rentals in Southern Cross Airport Australia include a full to full fuel policy. You'll pick the car up with a full tank of fuel and be asked to leave a small deposit for fuel when you collect the car. The deposit is refunded when you return the car with a full tank.
To collect your car the lead driver should present a Valid driver's license, Passport or National Identity Card, Credit or debit card in the lead driver's name, Home and local (hotel, villa etc) address and a Booking confirmation email. Any other requirements at collection will be clearly explained in your booking confirmation email.
If your plans change we'll process your refund in under 24 hours. All rentals booked with us can be cancelled up until 48 hours before collecting the vehicle
All car hire brands on our website are following local government guidelines re vehicle sterilisation and social distancing at the collection desk.