We appreciate how daunting choosing a car excess cover product can be. The fees that are included in the price of hiring a car can be very confusing, these include:
Along with being easy to use, friendly and of course, stress free, we offer two different levels of insurance when you book a vehicle with us.
Essential Cover includes key cover, flushing the engine after misfuelling, damage caused to the vehicle, theft, weather and fire and more.
Our essential cover, offered at the same time as you make your car hire booking, is a car hire excess reimbursement policy which covers you on a selection of extra charges that standard insurance does not.
Car rentals in Toowoomba Airport Australia are usually fully insured with an excess amount. You can either purchase Essential cover for the excess or choose Premium cover to reduce the excess amount to zero. We clearly explain all of the insurance details every step of the way.
We work hard to ensure that our prices on our website for your car rental include all costs. Including anything you need to pay when you collect the car in Australia
Yes, you can cancel your booking with a full refund anytime up until 48 hours before you collect the car.
To collect your car the lead driver should present a Valid driver's license, Passport or National Identity Card, Credit or debit card in the lead driver's name, Home and local (hotel, villa etc) address and a Booking confirmation email. Any other requirements at collection will be clearly explained in your booking confirmation email.
Guarantee that hiring a car at Toowoomba Airport (TWB) is as Stress Free as possible using our quick and easy booking website
Once you've booked you'll receive an email with the directions to the car rental collection desk location
If your departure is late you should make sure that the car hire provider knows immediately. Most car rental providers will try to remain open later than usual if they know that your flight will be arriving later than planned. To help them to do this it's recommended always informing us of your flight number with your car hire booking.
When you arrive at the car hire collection office you must have your driver's licence, a copy of your confirmation email and your passport. Unless your rental specifies that you can use a debit card, you will also need a credit card in the name of the lead driver. We recommend that you verify the specific details required for your hire collection before you set off on your trip
Sometimes the car rental collection desk location is a bus drive from the airport terminal, the transfer bus is included free of charge by the car rental provider. Be sure to check your booking information to understand where the bus will pick you up.
For meet and greet car rentals, a rep from the car hire company will meet with you at the arrivals location. When you have passed the security area, look out for the rep holding a card with the car hire company name or your family name
Always remember to pick up your bags before you go to the car hire collection desk. Often, the car hire pick up desk is groundside in the terminal ,so once you've cleared security it might be difficult to return to the luggage area. For more information regarding the layout of the airport visit the Toowoomba Airport (TWB) website.
We're not called Stress Free Car Rental for nothing! Our mission is to make the vehicle hire process as easy as we can.
As soon as you complete your booking with us you will receive a rental confirmation email with all of your rental details included. Confirmation emails include directions to the car hire pick up location and opening hours. If the rental includes car hire insurance, all of the documentation will be included with the email
When you book a hire car with Stress Free Car Rental you'll always know how much you are paying beforehand - no hidden costs, no scary fees.
Save money on your car hire in Toowoomba Airport Australia by booking your car in advance. Take time to review the various different prices.
Need to pay by debit card? Require an extra driver? No problem. We have all of the options on the website including great deals for add ons such as additional drivers and GPS. We provide options to pay with a debit card at most locations. Use the filters on our search results page to quickly and easily find them
Booking your car hire couldn't be easier, there are filtering options and everything possible has been explained with key information detailed on each page.
Collecting at the airport but not sure what your flight number is? No Problem - you can complete your booking now and add the flight number to your booking later on. Including your flight number will help the car rental provider to wait for you if the flight is late. You should check the terms and conditions to understand what to do if your flight is cancelled or delayed.
If your plans change we'll process your refund in under 24 hours. All rentals booked with us can be cancelled up until 48 hours before collecting the vehicle
All car hire brands on our website are following local government guidelines re vehicle sterilisation and social distancing at the collection desk.