There's a huge amount of reasons why we're different from our rivals but to start, it's important to recognise that Stress Free Car Rental was born out of our own frustration with the process of renting a car.
The reason we do things differently to other car rental websites is because we got fed up of seeing customers being hit with unexpected fees and felt like we could provide a better service.
We do not work with just any car hire companies. We're careful to only work with car rental brands you can trust.
Pricing includes extra fees that other car rental websites don't usually include - this ensures that our service is as transparent as it can be.
Our website collects millions of car hire deals at 1000s of car rental locations to obtain amazing offers and make booking them on our website as easy, quick and Stress Free as it can be
We don't like to be be beaten on price. Our price match guarantee means if you find the same hire car at a lower cost, we'll match it.
Along with being friendly, easy to use and of course, stress free, we also offer two additional levels of insurance when you book a vehicle with us.
Essential Cover includes fire, weather, theft, damage caused to the vehicle, flushing the engine after misfuelling, key cover and more.
Essential cover will appear as an optional extra in the car hire insurance section. For some geographical/partner car rental combinations the cover might not be available.
Our essential cover, offered when you make your car hire booking, is a car hire excess reimbursement policy which covers you on a wide-range of additional charges that standard insurance does not.
We understand how daunting picking a rental car excess cover product can be. The fees that are included in the price of hiring a car can be very confusing, these can include:
A lot of hire car websites mask the costly insurance excess and security deposit costs in the terms and conditions. Customers are then surprised when the amount is taken from the debit card account or the amount is held on their credit card. We think this is unfair and can really obstruct your plans which is why we work differently at Stress Free Car Rental.
Premium cover is the highest level of car hire cover we provide.
You're able to buy Premium Cover bundled with your vehicle rental, so that you understand the cost of everything before you pay.
Selecting Premium Insurance is optional, you can also decide to buy Premium Cover at the car hire desk, Sometimes it's less expensive to book this in advance on our website at the same time as you make your car hire booking.
We want you to be able to understand all of the options regarding which car rental insurance product is best for you, we work closely with our car rental partners to give you the ability to purchase a Premium cover product.
You will have received car hire pick up location instructions with the confirmation email. Take time to understand how to find the vehicle rental collection location before you begin your trip
Whether you have bought Essential excess cover on our web site or have a different policy, you should still take time to check the vehicle for pre existing damage. We also recommend taking photos with your phone of each section of the car. If damage exists on the car that is not highlighted in your rental contract you must report this to the car rental provider
Taking some time to take photos and report any damage, whether internal or external, will help to avoid any problems with the car rental provider when returning the vehicle
Beside the exterior, it's also recommended documenting all damage to the inside of the car and reporting it to the vehicle hire company before starting your trip
Always inspect the wheels and door locks for issues as well. Locks and wheels are easy to miss when you're in a rush to begin your journey
If you have not already ,check the carhire T&Cs. There could be additional fees for crossing borders etc so ensure that you understand these.
To collect your car the lead driver should present a Valid driver's license, Passport or National Identity Card, Credit or debit card in the lead driver's name, Home and local (hotel, villa etc) address and a Booking confirmation email. Any other requirements at collection will be clearly explained in your booking confirmation email.
We work diligently to ensure that the prices you see on our website for your car hire include all costs. Including anything you need to pay when you collect the car in Cambodia
All of our rentals in Cambodia include a full to full fuel policy. You'll pick the car up with a full tank and be asked to leave a small deposit for fuel when you collect the car. The deposit is refunded when you return the car with a full tank.
Yes, you can cancel your booking with a full refund anytime up until 48 hours before you collect the car.
We'll process your refund in under 24 hours. All rentals booked with us can be cancelled up until 48 hours before you collect the vehicle
All car hire brands on our website are following local government guidelines re vehicle sterilisation and social distancing at the collection desk.