Firefly Car Hire

Firefly is the low-cost, leisure brand offered by the Hertz group. The company first began hiring out cars in 2013 with their focus on the popular holiday destinations in Spain, Portugal, France and Italy. FireFly has since expanded and can now be found at over 200 locations in close to 30 countries around the world including Greece, Croatia, Australia and the UK.

Firefly is one of our best-selling brands and is popular with those looking for great value for money but who like the comfort of knowing they're hiring from one of the world's largest car rental group of companies.

Car hire jargon explained

Fuel policy (full to full vs full to empty)

The hire cars on our site always include a full to fuel fuel policy.

When you collect you rental you'll be required to pay a small deposit for fuel on your credit card when you pick up the hire car. Fill the rental up and return it full and there will be no additional fees for fuel.

You will see full to empty policies on other websites that seem to be offering better deals. Be sure to check the small print for full to empty rentals as usually the refuelling and admin fees included with full to empty fuel policies always make it more expensive than full to full fuel policies.

Rental car excess

For rentals outside of the US and Canada there's almost always an insurance excess to pay* - this is similar to the excess on your own car in the UK. However, the excess on rental cars can be high. It's normally in the region of £1,000 to £3,000. If you fail to cover the insurance excess you will be liable to pay for damage to the car up to the value of the excess amount. Check out our Premium Cover car rental options if you'd prefer not to have the excess amount held on your credit card when you collect the car.

Theft liability insurance (theft protection)

It covers the amount due if the hire car is stolen. It usually includes an excess , which means you would need to pay the first part of an insurance claim (normally between £800 to £1,500, depending on the car, the country and the deal.

When you insure your excess , however, you'll be refunded for the of the excess you have to pay (See essential cover). Or with Premium Cover the excess can be reduced.

Collision damage waiver (CDW)

CDW provides insurance protection for damage in a similar way the insurance you usually have on your own vehicle does. CDW includes an excess amount which you can choose to insure separately (See Excess reimbursement insurance). Our website also include car hire on the site that include CDW with a zero excess

Extra driver charges

A car hire agreement is between the hire car company and the individual who signs the contract and will be the main driver. This requires that you have to ask for any other drivers to be added, this usually means an additional cost ( can be up to £10a day or even more). However, there are occasional special offers that include extra drivers are free. Beware of being asked if you'd like to add a driver without being told the price.

Third party liability cover

Third party liability insurance provides protection in case you cause an incident. If you do, it might injure or kill others (such as your passengers, pedestrians or people in other vehicles), or damage their property (their vehicle, house or possessions, for example). As legally they need to be covered, you'd be responsible any claim, or treating any injuries or financially covering their loss of earnings, as well as any legal fees and any court costs.

Third party liability is usually subject to an excess, which means you would have to pay the first part of any claim (normally between £900 to £1,700, varying dependent on the car, the country and the deal). When you cover your excess , you will be reimbursed for any or all of the excess you have to pay. If you decide to take out Premium Cover, the excess amount can be reduced .

Excess Insurance

Purchasing essential cover ensures you'll be reimbursed for any of the excess that's held on your credit card by the car rental company when you drop off the car.

Excess insurance also tends to cover other potential costs, like cleaning, towing, admin fees and misfuelling costs.

Making a car rental booking with Firefly on our website

We strive to be the best car hire website around so that you know when you book with us you're getting the best price, value and service.

All of the deals on our website include all charges including anything that you're required to pay when you pick up the car, including (but not limited to) local taxes, extras and young driver fees.

When searching on our website for your rental, information you'll need includes:

  1. Car hire & pickup location
  2. Pick-up & drop-off date
  3. Pick-up time and drop-off time
  4. The drivers age

Once your booking has been made, managing it couldn't be more straightforward, you'll receive a booking reference which can be used, along with your email address, to check the status of your booking including prices and payments.

Hiring a car, can be a stressful, costly, experience which is why our clever car hire matching technology will find you your perfect hire car at your dream price.

To begin your stress free booking process, simply head to our homepage and input the required details then in just seconds we'll bring up some brilliant deals based on your requirements.

Firefly car hire prices at Faro

Pickup on 2020-11-09 at 10:00, dropoff on 2020-11-14 at 09:30 in Faro for a 35 year old lead driver

FireFly Small cars available at Faro

FIAT 500

4-seat Mini
or similar

FIAT 500
Passengers: 4
Large bags: 0
Small bags: 2
Number of doors: 2
Transmission: Manual
Fuel Policy: Unknown
Mileage: Limited
Security deposit: £1382
Damage excess: £1382
Theft excess: £1382
More info
FireFly

£75.08

A1 VW UP

4-seat Mini
or similar

A1 VW UP
Passengers: 4
Large bags: 1
Small bags: 1
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Limited
Security deposit: £1382
Damage excess: £1382
Theft excess: £1382
More info
FireFly

£78.51

RENAULT CLIO

5-seat Economy
or similar

RENAULT CLIO
Passengers: 5
Large bags: 1
Small bags: 1
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Limited
Security deposit: £1382
Damage excess: £1382
Theft excess: £1382
More info
FireFly

£81.88

FireFly Medium cars available at Faro

RENAULT CAPTUR

5-seat Compact
or similar

RENAULT CAPTUR
Passengers: 5
Large bags: 1
Small bags: 1
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Limited
Security deposit: £2211
Damage excess: £2211
Theft excess: £2211
More info
FireFly

£94.64

OPEL ASTRA ST

5-seat Compact
or similar

OPEL ASTRA ST
Passengers: 5
Large bags: 1
Small bags: 1
Number of doors:
Transmission: Manual
Fuel Policy: Unknown
Mileage: Limited
More info
FireFly

£122.76

FireFly Estate cars available at Faro

OPEL ASTRA ST

5-seat Compact
or similar

OPEL ASTRA ST
Passengers: 5
Large bags: 1
Small bags: 1
Number of doors:
Transmission: Manual
Fuel Policy: Unknown
Mileage: Limited
More info
FireFly

£122.76

Firefly Car Hire with Cross Border Fees Included;

If you plan to collect your vehicle and drive it over the border into a different country, you should always review the terms and conditions. Many car rental brands require that you let them know on collection; and usually charge additional fees to top up your insurance. If you do not let them know, you might find that the rental car will not be insured when you cross over into a different country.

You can find the details of cross border policies by checking the Rental terms and checking the Cross Border Rules section.

If you cant find the cross border terms and conditions get in touch with our car rental advisors and they'll be happy to help.

How to Hire with Firefly with a Low Security Deposit

When you pick up the car, you'll be asked to leave a security deposit on a credit card or debit card. Security deposits vary significantly dependent on the size of the car and the excess . Car rental Security deposits can be anywhere between £100 and £2,300.

We compare all of the car hire options with a low security deposit and in some instances no deposit at all except for fuel. When you reserve a rental with Premium Cover included, you're often able to reduce your deposit to cover only the cost of a full tank of fuel (usually less than £100), which is fully refunded to your card when the car is returned with a full tank.

Hiring a car with Firefly without an Excess Held on Your Credit Card;

The excess is the amount you'd be liable to pay if the vehicle is stolen, written off or severely damaged. However, the excess on hire cars can be high. It's often between £1,000 to £2,100. If the car is returned damaged, or it's stolen or written off, you'll have to pay some or all of the excess.

When you pick up the rental car, the insurance excess is held on your card as something called a 'pre-auth' transaction. This means that the money isn't charged to your card as a regular payment, it's held as a pending transaction until you return the car. You don't normally pay currency charges on credit cards for pre authorised payments, so provided the rental car is dropped off in the same condition as when you collected it, this amount is fully refunded to your credit card with nothing additional to pay.

If you plan to pay by debit card, the insurance excess will be taken from your bank account and fully refunded when the car is dropped off. If you intend to use a debit card on collection, as the excess is often high, it's recommended to buy Premium Cover on our website or to pay for top up cover at the collection desk.

To view car hire options with a £0 or reduced insurance excess take a look at our Premium Cover rental options.

Hiring a Car with Firefly including Child Seats

You're allowed to take along your own child seats and booster seats for your car rental, provided that they meet all of the legal safety requirements for use in your car hire location.

You will also have the option to add them to your car rental when you make a booking on our website. Child seats are paid for in the local currency when picking up the car.

Renting a Car With Firefly including Free Cancellation;

All of the hire cars we offer include a free cancellation policy. Free Cancellation means that you can cancel the booking and receive a refund at any point up until 48 hours before picking up the vehicle.

When you purchase our Essential Cover product to insure the car hire excess, you're able to cancel this with a full refund anytime up until the booking start time( as printed on your rental confirmation email).

All refunds are processed by us in less than 24 hours. If you have to cancel your rental, this means that the refund will be back in your bank account in 7 days.

Firefly Car Hire without a credit card

You can pay for your car hire on our website using any credit or debit card, including Visa, Mastercard or American Express. We also compare car hire deals at 1000s of locations that accept a debit card on collection. You can quickly and easily find these by using the filters on the search results page or taking a look at our Premium Cover options on the extras page.

How to rent a car with Firefly including Unlimited Mileage;

Our website offers both unlimited and limited mileage rentals.

Limited mileage rentals can often be a cheaper option than unlimited. When considering limited mileage rentals, the mileage limit will always be clearly visibile. If you choose a rental including limited mileage, you'll be charged an additional fee if you go above the daily allowance. The mileage allowance for the rental duration is calculated as (the number of rental days X the daily mileage allowance). You do not have to remain within the daily allowance on every day, provided that the total miles used throughout the rental does not exceed the number of days multiplied by the daily allowance.

If you choose a limited mileage rental, it's receommended to check the charges for excess mileage. These can be found in our T&Cs section.

Hiring a car with Firefly including One Way Fees

Most of the car brands we work with allow you to pick up your vehicle in one location and return the car at a different location. If you've chosen a different drop off location for the rental, the prices on our website will include all extra fees for this. You'll also find a full breakdown of all additional charges on the payment page.

Car hire terms at Faro for Firefly

At a glance

Driver Requirements

When collecting the vehicle, the lead driver must present the following:

  • valid driver's license
  • credit card in lead driver's name
  • booking confirmation email
  • passport

Security Deposit

When collecting your vehicle you will be required to leave a security deposit on your payment card.

    Security Deposit - 1537.5 EUR (approx. £1382)

Fuel Policy

Your fuel options will be explained on collection. As a general rule you will save money choosing "Full to Full" and filling the vehicle up yourself prior to its return.

Mileage Policy

Limited - Be aware that FireFly in Portugal only allow travel of up to 60km per day after which you would pay around €0.37 per extra kilometre. You will be offered unlimited mileage at the collection desk for €18.45 per day. (All figures are for mainland Portugal and will be slightly less in Madeira/Azores).

Fees and Taxes

All taxes are included in this rate.

Admin fees: Please also be aware that most suppliers charge administration fees following damages or for processing fines. FireFly Portugal wil charge €30 for the processing of any traffic/parking fines (including unpaid tolls).

Vehicle Collection

Directions

Location is across the roundabout. 5mn walk from arrivals. Go to Hertz counter if necessay to collect further location details.

Driver's License

When collecting the car, the lead and any additional drivers must present their full, valid driver's license. Photocopies are not accepted.

Each driver must have had this license for at least 1 year.

For this class of vehicle, all drivers must be at least 21 years of age.

If your driver's license contains characters which are not in the Roman Alphabet, you will also require an International Driver's License.

Credit/Debit Card

When you collect your vehicle you must present a valid credit card in the lead driver's name on which a security deposit (1537.5 plus fuel and extras) will be charged.

This amount is reserved on your card until you return the vehicle.

The supplier accepts all major credit cards (Visa, AMEX, Master Card and Diners Club). Debit cards are not accepted.

The securtiy deposit will be reserved on your credit card until you return the vehicle which means the funds are not available. Purchasing additional cover at the collection desk will reduce the size of this deposit.

Rental Agreement

Once your paperwork has been inspected, you will be asked to sign a Rental Agreement. This is a contract between you and the car hire company and contains the terms and conditions for your rental. The agreement may include some location-specific conditions as well as setting out the limitations of any cover you have and the extra costs you may be liable for. You will be given the keys once you and any additional drivers have signed the agreement but don't rush, once you've signed you are legally bound to the terms of that document.

Insurance and Cover

Included in the price

This product includes Collision Damage Waiver (CDW) with Theft Protection and Third Party Liability Cover. This means that you are insured for damage to or theft of the vehicle and also against any third party claims. Should there be a claim, you will be liable up to the value of the excess payment unless additional insurance is taken out.

24 hour breakdown assistance is also included but you are not covered for towing charges where you are at fault unless you take on additional cover.

Exclusions

The basic insurance does not include cover for damage to glass/windscreens or tyres/wheels but you will be offered 'Glass & Tyres' cover at the desk. You are also not covered for towing charges should you be at fault for any breakdown.

Personal possesions, injury and medical expenses are also not covered by the basic insurance. Again, FireFly will offer you an additional product to cover this known as 'Personal Insurance'.

Insurance Excess

This vehicle comes with basic cover for theft or damage to the vehicle where you would be required to pay up to the full value of the excess on any insurance claims.

For both damage and theft claims the maximum excess is 1537.5 (inclusive of tax).

Both Stress Free and FireFly offer excess protection products to provide extra cover for this.

Please pay attention to the procedure for reporting an incident which will be explained in your rental agreement at the collection desk. Failing to follow this procedure could result in you being liable for the full value of the claim.

Additional Info

Fuel Options

Depending on the supplier, you will typically have two choices when it comes to paying for fuel.

  • Full to Full: This is usually the most cost effective option. The vehicle will be fuill when you collect and you must fill it up again just prior to return. If you select this policy and do not re-fill the vehicle, the supplier will charge you for the fuel you have used at a price that is often higher than would be charged at a local service station.
  • Pre-paid: This is the most convenient option. You pre-pay your tank of fuel (including a service charge) which means you collect the vehicle full and can return it empty at no extra charge. Note that you will not be refunded for fuel you do not use. Some suppliers give us the "pre-paid" rate where we include this in your price but usually we offer "Full to Full" and you would ask to pre-pay your tank at the collection desk.
XXX Your fuel policy options will be explained at the collection desk.

Additional Drivers

Additional drivers can be added to the rental agreement when you collect your vehicle. Price is €9.22 per driver, per day to a maximum of €92 for mainland Portugal (slightly less in Madeira/Azores).

Other Extras

Child Seats - When driving in Portugal, children who are less than 12 years old or 135 cm (4 ft, 5 in) must use appropriate child restraints. The supplier provides Child, Infant and Booster Seats for €12.30 per day (max €123).

Toll Pass Device - You must pay tolls to use the Portuguese "autoestrada" (motorway) system. By renting this device for less than €2 per day, you can drive through the tolls without stopping and your rental company will bill your credit card for any tolls after you return the vehicle.

GPS units (known as "Neverlost") are charged at €18.45 per day, €92.25 per week or €184.5 per month.

We recommend requesting any extras in advance as part of your booking to help ensure availability (especially GPS). All prices are for mainland Portugal and include VAT (prices will be slightly lower in Madeira/Azores) and all extras are paid for on collection.

Changes to length of rental

Firefly typically offer a 30 minute grace period for late returns. After this time, you will be charged for a full extra day's rental and, if you do not inform your rental office of the delay, you will also be charged an additional administration penalty.

It is possible to request an extension to your rental at time of collection (subject to availability).

You may return the vehicle early but no refund will be given for the unused time.

General Terms

Cancellations
It is free to cancel your booking at any time until 48 hours before collecting the vehicle. Once within 48 hours of collection, you will not be able to cancel your booking and any payments made cannot be refunded.

Amendments
If you wish to make changes to your booking, you will most likely be required to cancel and rebook. There is no cost for cancellations. If you only wish to change your flight or phone number, you can email our customer services team on help@stressfreecarrental.com.

Refunds after vehicle collection
The suppler may refuse collection of your vehicle for reasons such as not being fit to drive, missing required identification or not having the correc type of payment card in the lead driver's name with sufficient funds available. In the event of such a refusal, no payments made will be refunded.

The supplier does not offer credit or refunds for early returns of the vehicle.

In the event of "Delayed Charges" (fines, motorway tolls, failing to refuel, extra days, damages, loss and any associated admin charges), your Security Deposit may only be part-refunded.

Vehicle Types
Unless we indicate a "guaranteed model", vehicles are reserved by class of vehicle and not by make and model. The vehicles displayed are the commonly used models for our partners in your chosen country. If that particular vehicle is not available, the supplier will typically offer another vehicle of the same or higher class at no additional cost.

Disabled Passengers
If you are travelling with disabled passengers, be sure to forward your confirmation email to help@stressfreecarrental.com with any special requirements and we will forward these to the supplier for you. We can't offer any guarantees that they will be able to help but we're happy to try. If you're collecting from an airport, providing your flight number will help.

Disclaimer
The Rental Terms displayed on stressfreecarrental.com are a summary of the rental company's own terms and conditions. We take every care to present the important details from these legal documents in a way that is easier for our customers to understand but, in so doing, some of the finer details may have been omitted. The rental company's terms are also subject to change; all efforts are made to keep our information up to date but there will inevitably be a small delay before we can do so. The full terms and conditions will be supplied as part of your Rental Agreement that you will receive and must sign before your rental can begin. If any customer would like to read the full terms and conditions prior to collecting their vehicle, please contact our customer support team.

Firefly frequently asked questions

Is the car hire fully insured?

Car rentals with SUPPLIER are usually fully insured with an excess amount. You can either purchase Essential cover for the excess or choose Premium cover to reduce the excess amount to zero. We clearly explain all of the insurance details every step of the way.

What's the most economical fuel policy for car rental with Firefly?

All of our rentals with SUPPLIER include a full to full fuel policy. You'll pick the car up with a full tank and be asked to leave a small deposit for fuel when you collect the car. The deposit is refunded when you return the car with a full tank.

For my car rental with Firefly, how can I reduce the security deposit?

Insurance excess amounts vary for each car rental supplier. You can easily find the lowest security deposit options using our search filters

What's the most economical car hire price at Faro Portugal?

The cheapest price for a week in Faro Portugal for November is GBP75.08 with car rental supplier FireFly. We compare prices from all of the leading car hire companies. Order your search results by price to find the best price

What do I need when I collect the car from Firefly?

To collect your car the lead driver should present a Valid driver's license, Passport or National Identity Card, Credit or debit card in the lead driver's name, Home and local (hotel, villa etc) address and a Booking confirmation email. Any other requirements at collection will be clearly explained in your booking confirmation email.

Anonymous
Verified Buyer
Simple process. Like the additional insurance.

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All car hire brands on our website are following local government guidelines re vehicle sterilisation and social distancing at the collection desk.

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