First Car Rental

First Car Rental began trading in 1999 in South Africa under the National / Alamo brands before becoming First in 2008. Nowadays they employ over 450 staff across 50+ branches throughout the country making them one of the largest and most well-known car rental brands in the South Africa.

First secured a service agreement with the German car rental giant Sixt in 2008 which they still maintain – a great sign of the quality or service that First provide.

Their South African fleet now numbers in excess of 7,500 vehicles across 20+ classes of vehicle meaning that they'll surely have a vehicle to suit your needs. With their in-terminal offices at all major airports you can also be assured of ease of collection.

We're also able to offer First's zero-excess cover – just look for the "Stress Free" option where we list the vehicles. Lastly, for those looking for an extra reason to choose First Car Rental, we're able to offer all vehicles with one free additional driver included.

Popular First Car Rental locations

Rental car terms explained

Fuel policy (full to full vs full to empty)

Fuel policy (full to full vs full to empty)
The rentals on our site include a fair full to fuel fuel policy.

When you collect you rental you'll be asked to hold a small deposit for fuel on a credit card when you collect the rental. Fill the rental up and drop it off full and there's nothing further to pay for fuel.

You might see full to empty fuel policies on other websites that seem to be offering better deals. Be sure to check the small print for full to empty rentals as the admin and refuelling fees associated with full to empty fuel policies always make it more expensive than full to full .

Car Rental excess

For rentals outside of the US and Canada there's almost always an excess to pay* - this is similar to the excess on domestic car insurance in the UK. The excess on hire cars is very high. It's often between £1,100 to £2,700. If you decide not to cover the insurance excess amount you will be liable to pay for damage to the car up to the excess amount. Check out the Premium Cover rental car options if you'd prefer not to have a large amount blocked on your card when you pick up the car.
Car hire excess

Theft liability cover (theft protection)

Theft liability cover (theft protection)
Theft liability insures the amount due if the rental car is stolen. Theft liability is subject to an excess amount, this means you'll have to pay the first part of an insurance claim (usually between £1,000 to £3,000, depending on the car, the country and the deal.

If you choose to insure your excess with an excess reimbursement policy, however, you'll be refunded for the of the excess amount you pay (See our essential cover). With Premium Cover your excess can be reduced to zero.

Extra driver costs

Car hire agreements is between the car hire company and the one individual who signs the agreement and will be the named driver. This requires that you need to ask for any other drivers to be added, and this usually means an additional cost (which can be up to £13a day or even more). However, there are occasional special offers where extra drivers are free. Always be cautious of being asked if you'd like to add a driver without being told the cost.
Additional driver charges

Excess Insurance

Essential Cover
Buying essential cover ensures you'll be reimbursed for any of the excess you have to pay to the hire car company .

Excess reimbursement insurance also tends to cover other potential costs, such as towing, cleaning or admin fees, or misfuelling costs.

Damage Liability

It insures the car for damage in a similar way the insurance you have on your own car does. It includes an excess which you can insure with an additional policy (See Excess reimbursement insurance). Our website also list cars on the site that include CDW with no excess amount
Collision damage waiver (CDW)

Third party liability cover

Third party liability cover
Third party liability insurance provides protection in case you cause an accident. If you do, it might injure or kill others (such as your passengers, pedestrians or people in other vehicles), or damage property (their vehicle, house or possessions, for example). As legally they need to be protected, you could be responsible any claim, or treating injuries or financially covering loss of earnings, as well as any legal costs and any court costs.

Third party liability is subject to an excess, this means you would need to pay the first part of any claim (normally between £900 to £1,600, depending on the value of the car, the deal and the country). When you insure the excess amount, you'll be reimbursed for any or all of the excess amount you have to pay. If you decide to take out Premium Cover, the excess is often reduced .

Making a car rental booking with First Car Rental on our website

We aim to be the best car rental website around so that you know when you hire with us you're getting the best value, service and price.

Once your bookings been made, managing it couldn't be simpler, you'll receive a booking reference which can be used, along with your email address, to check your booking including payments and prices.

Booking a holiday, let alone renting a car, can be a stressful, costly, ordeal which is why our clever matching technology will find you your perfect hire car at your dream price.

To start your stress free booking process, head to our homepage and type in your locations and dates then in just a few seconds we'll bring up some of the best deals based on your requirements.

When searching for your rental, information you'll need:

  1. Car hire & pickup location
  2. Pick-up & drop-off date
  3. Pick-up time and drop-off time
  4. The age of the driver

Prices for First Car Rental car hire at Cape Town

Pickup on 2020-11-09 at 10:00, dropoff on 2020-11-14 at 09:30 in Cape Town for a 35 year old lead driver

First Car Rental Small cars available at Cape Town

Suzuki Celerio

4-seat Mini
or similar

Suzuki Celerio
Passengers: 4
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £494
Damage excess: £353
Theft excess: £353
More info
First Car Rental

£63.50

Suzuki Celerio

4-seat Mini
or similar

Suzuki Celerio
Passengers: 4
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£77.13

Suzuki Swift

4-seat Economy
or similar

Suzuki Swift
Passengers: 4
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £518
Damage excess: £377
Theft excess: £377
More info
First Car Rental

£74.78

Suzuki Swift

4-seat Economy
or similar

Suzuki Swift
Passengers: 4
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£91.24

Nissan Almera

4-seat Economy
or similar

Nissan Almera
Passengers: 4
Large bags: 1
Small bags: 1
Number of doors: 4
Transmission: Automatic
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £706
Damage excess: £565
Theft excess: £565
More info
First Car Rental

£92.42

Nissan Almera

4-seat Economy
or similar

Nissan Almera
Passengers: 4
Large bags: 1
Small bags: 1
Number of doors: 4
Transmission: Automatic
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£114.33

First Car Rental Medium cars available at Cape Town

Toyota Yaris

4-seat Compact
or similar

Toyota Yaris
Passengers: 4
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £612
Damage excess: £471
Theft excess: £471
More info
First Car Rental

£86.07

Toyota Yaris

4-seat Compact
or similar

Toyota Yaris
Passengers: 4
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£105.53

Toyota Etios XS

4-seat Compact
or similar

Toyota Etios XS
Passengers: 4
Large bags: 1
Small bags: 1
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £588
Damage excess: £447
Theft excess: £447
More info
First Car Rental

£83.72

Toyota Etios XS

4-seat Compact
or similar

Toyota Etios XS
Passengers: 4
Large bags: 1
Small bags: 1
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£102.30

First Car Rental Large cars available at Cape Town

Ford Focus 1.0 Eco Boost

4-seat Intermediate
or similar

Ford Focus 1.0 Eco Boost
Passengers: 4
Large bags: 2
Small bags: 1
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £777
Damage excess: £635
Theft excess: £635
More info
First Car Rental

£107.87

Ford Focus 1.0 Eco Boost

4-seat Intermediate
or similar

Ford Focus 1.0 Eco Boost
Passengers: 4
Large bags: 2
Small bags: 1
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£135.02

Toyota Quest

4-seat Standard
or similar

Toyota Quest
Passengers: 4
Large bags: 2
Small bags: 1
Number of doors: 4
Transmission: Automatic
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £800
Damage excess: £659
Theft excess: £659
More info
First Car Rental

£110.71

Toyota Quest

4-seat Standard
or similar

Toyota Quest
Passengers: 4
Large bags: 2
Small bags: 1
Number of doors: 4
Transmission: Automatic
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£138.39

Mazda 3

4-seat Fullsize
or similar

Mazda 3
Passengers: 4
Large bags: 2
Small bags: 1
Number of doors: 4
Transmission: Automatic
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £1082
Damage excess: £941
Theft excess: £941
More info
First Car Rental

£221.42

Mazda 3

4-seat Fullsize
or similar

Mazda 3
Passengers: 4
Large bags: 2
Small bags: 1
Number of doors: 4
Transmission: Automatic
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£276.77

Haval H2 City

5-seat Standard
or similar

Haval H2 City
Passengers: 5
Large bags: 2
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £988
Damage excess: £847
Theft excess: £847
More info
First Car Rental

£180.04

Haval H2 City

5-seat Standard
or similar

Haval H2 City
Passengers: 5
Large bags: 2
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£225.04

Ford Tourneo

5-seat Intermediate
or similar

Ford Tourneo
Passengers: 5
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £894
Damage excess: £753
Theft excess: £753
More info
First Car Rental

£164.77

Ford Tourneo

5-seat Intermediate
or similar

Ford Tourneo
Passengers: 5
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£205.90

First Car Rental Premium cars available at Cape Town

BMW 3 Series F30

4-seat Premium
or similar

BMW 3 Series F30
Passengers: 4
Large bags: 2
Small bags: 1
Number of doors: 4
Transmission: Automatic
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £1364
Damage excess: £1223
Theft excess: £1223
More info
First Car Rental

£260.22

BMW 3 Series F30

4-seat Premium
or similar

BMW 3 Series F30
Passengers: 4
Large bags: 2
Small bags: 1
Number of doors: 4
Transmission: Automatic
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£325.15

Volkswagen Kombi TDI

8-seat Luxury
or similar

Volkswagen Kombi TDI
Passengers: 8
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £1317
Damage excess: £1176
Theft excess: £1176
More info
First Car Rental

£318.42

Volkswagen Kombi TDI

8-seat Luxury
or similar

Volkswagen Kombi TDI
Passengers: 8
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£398.09

Volkswagen Kombi TDI

8-seat Luxury
or similar

Volkswagen Kombi TDI
Passengers: 8
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Automatic
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £1317
Damage excess: £1176
Theft excess: £1176
More info
First Car Rental

£318.42

Volkswagen Kombi TDI

8-seat Luxury
or similar

Volkswagen Kombi TDI
Passengers: 8
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Automatic
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£398.09

Toyota Quantum GL

11-seat PremiumElite
or similar

Toyota Quantum GL
Passengers: 11
Large bags: 2
Small bags: 1
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £1317
Damage excess: £1176
Theft excess: £1176
More info
First Car Rental

£318.42

Toyota Quantum GL

11-seat PremiumElite
or similar

Toyota Quantum GL
Passengers: 11
Large bags: 2
Small bags: 1
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£398.09

First Car Rental SUV cars available at Cape Town

Haval H2 City

5-seat Standard
or similar

Haval H2 City
Passengers: 5
Large bags: 2
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £988
Damage excess: £847
Theft excess: £847
More info
First Car Rental

£180.04

Haval H2 City

5-seat Standard
or similar

Haval H2 City
Passengers: 5
Large bags: 2
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£225.04

First Car Rental People Carrier cars available at Cape Town

Ford Tourneo

5-seat Intermediate
or similar

Ford Tourneo
Passengers: 5
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £894
Damage excess: £753
Theft excess: £753
More info
First Car Rental

£164.77

Ford Tourneo

5-seat Intermediate
or similar

Ford Tourneo
Passengers: 5
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£205.90

Toyota Quantum

10-seat Premium
or similar

Toyota Quantum
Passengers: 10
Large bags: 4
Small bags: 2
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £1317
Damage excess: £1176
Theft excess: £1176
More info
First Car Rental

£318.42

Toyota Quantum

10-seat Premium
or similar

Toyota Quantum
Passengers: 10
Large bags: 4
Small bags: 2
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£398.09

Volkswagen Kombi TDI

8-seat Luxury
or similar

Volkswagen Kombi TDI
Passengers: 8
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £1317
Damage excess: £1176
Theft excess: £1176
More info
First Car Rental

£318.42

Volkswagen Kombi TDI

8-seat Luxury
or similar

Volkswagen Kombi TDI
Passengers: 8
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£398.09

Volkswagen Kombi TDI

8-seat Luxury
or similar

Volkswagen Kombi TDI
Passengers: 8
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Automatic
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £1317
Damage excess: £1176
Theft excess: £1176
More info
First Car Rental

£318.42

Volkswagen Kombi TDI

8-seat Luxury
or similar

Volkswagen Kombi TDI
Passengers: 8
Large bags: 1
Small bags: 1
Number of doors: 5
Transmission: Automatic
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£398.09

Toyota Quantum GL

11-seat PremiumElite
or similar

Toyota Quantum GL
Passengers: 11
Large bags: 2
Small bags: 1
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £1317
Damage excess: £1176
Theft excess: £1176
More info
First Car Rental

£318.42

Toyota Quantum GL

11-seat PremiumElite
or similar

Toyota Quantum GL
Passengers: 11
Large bags: 2
Small bags: 1
Number of doors: 4
Transmission: Manual
Fuel Policy: Unknown
Mileage: Unlimited
Security deposit: £142
Damage excess: £0
Theft excess: £0
More info
First Car Rental

£398.09

Hiring a car with First Car Rental without an Excess Held on Your Credit Card

Hiring a car with First Car Rental without an Excess Held on Your Credit Card

The excess is the total amount you'd be liable to pay if the vehicle is severely damaged, written off or stolen. However, the excess amount on rental cars can be expensive. It's often between £800 to £2,100, depending on the car, the country and the deal. If the car is returned damaged, or it's stolen or written off, you will have to pay some or all of the excess.

When you pick up the hire car, the excess is held on your credit card as something called a 'pre-auth' transaction. This means that the money isn't charged to your credit card as a normal payment, it's held as a pending payment until you return the car. You won't normally have to pay foreign currency fees on credit cards for pre authorised payments, so provided the rental car is returned in the same condition as when it was collected, this excess amount is fully refunded to your card with nothing further to pay.

If you're paying by debit card, the excess is taken from your bank account and fully refunded when the car is dropped off. If you intend to use a debit card on collection, as the excess amount can be very high, we recommend to either buy Premium Cover on our website or to buy top up insurance at the rental desk.

To view car hire options with a £0 or reduced insurance excess take a look at our Premium Cover options.

First Car Rental Car Hire without a credit card

You can pay for your car hire on our website using any credit or debit card, including Visa, Mastercard or American Express. We also compare car hire deals at 1000s of locations that accept a debit card on collection. You can quickly and easily find these by using the filters on the search results page or taking a look at our Premium Cover options on the extras page.

First Car Rental Car Hire without a credit card

How to rent a car with First Car Rental including Unlimited Mileage

How to rent a car with First Car Rental including Unlimited Mileage

Our website offers both limited and unlimited mileage rental.

Limited mileage rentals are often a cheaper option than unlimited. When considering limited mileage rentals, the daily mileage allowance will always be clearly displayed. If you decide to book a rental including limited mileage, you will be charged an additional fee if you go above the daily allowance. The total mileage allowance for the whole rental duration is calculated as (the number of rental days multiplied by the daily mileage allowance). You do not have to stay within the daily limit on every day, as long as the total miles used during the rental does not go over the number of days multiplied by the daily limit.

When you decide to book a limited mileage car hire, we recommend checking the costs for excess mileage. You can find these in our T&Cs. You can also use the filters on our website to display car rental including unlimited mileage which can save you money if you're planning a longer trip

How to find First Car Rental Car Hire including a Free Additional Driver

Look out for offers on our website which include a free extra driver bundled with the price. Use the filters on the search results page to find bundled extra driver deals. You can also add an additional driver on the extras page before you complete your booking.

How to find First Car Rental Car Hire including a Free Additional Driver

First Car Rental Car Hire with Cross Border Fees Included

First Car Rental Car Hire with Cross Border Fees Included

If you plan to collect your vehicle and take it across the border into a different country, you should always check the terms and conditions. Many car hire providers insist that you inform them on collection; and will charge additional fees to top up your insurance. If you do not let them know, it's possible that your rental will not be insured when you cross over into a different country.

You can find the information relating to cross border charges and fees by clicking Rental terms and checking the Cross Border Rules section.

If you cant find the cross border information for your car hire please get in touch with one of our car rental advisors and they'll be happy to help.

How to Hire with First Car Rental with a Low Security Deposit

When you pick up the car, you'll be required to leave a security deposit on a credit card or debit card. The security deposit can vary significantly dependent on the size of the vehicle and the excess . Car rental Security deposits can range between £50 and £2,500.

We compare all of the car hire options with a low security deposit and in some instances no deposit at all except for fuel. When you decide to reserve a rental with Premium Cover included, you can reduce the deposit to cover only fuel (often less than £100), which is refunded to your card when the vehicle is dropped off with a full tank.

How to Hire with First Car Rental with a Low Security Deposit

Hiring a car with First Car Rental including One Way Fees

Hiring a car with First Car Rental including One Way Fees

Most of the car rental brands we work with allow you to pick up your car in one location and return the vehicle at a different location. If you have chosen a different drop off location for your rental, the prices on our website will include any additional fees for this. You can also find a breakdown of all additional fees on the payment page.

Renting a Car With First Car Rental including Free Cancellation

All of the car rentals we offer include free cancellation. This means that you can cancel your rental with a full refund anytime until 48 hours before picking up the car.

If you have purchased our Essential Cover product to cover your car rental excess, you can cancel this with a full refund up until the booking start time.

All refunds are processed by us in less than 24 hours. If you decide to cancel your booking, the money will be in your account in 7 days.

Renting a Car With First Car Rental including Free Cancellation

Hiring a Car with First Car Rental including Child Seats

Hiring a Car with First Car Rental including Child Seats

You can use your own child seats and booster seats for your vehicle rental, so long as they meet all of the legal safety requirements for use in your car hire location.

You'll be offered the opportunity to add them to your rental when you make a booking on our website. Child seats are paid in the local currency when collecting the car. Although it's highly unusual for them to be unavailable, their availability is not guaranteed by most car rental companies

FAQs about First Car Rentalcar rental

What's the best car hire price in Cape Town South Africa?

The cheapest price for a week in Cape Town South Africa for November is GBP63.50 with car hire supplier First Car Rental. We compare prices from all of the leading car rental companies. Order your search results by price to find the best deal

What should I take with me when I collect the car from First Car Rental?

To collect your car the lead driver should present a Valid driver's license, Passport or National Identity Card, Credit or debit card in the lead driver's name, Home and local (hotel, villa etc) address and a Booking confirmation email. Any other requirements at collection will be clearly explained in your booking confirmation email.

For my car hire with First Car Rental, how can I reduce the insurance excess?

Insurance excess amounts vary for each car rental supplier. You can easily find the lowest insurance excess options using our search filters

Can I cancel my booking with First Car Rental if I change my mind?

Yes, you can cancel your booking with a full refund anytime up until 48 hours before you collect the car.

Terms for car hire at Cape Town with First Car Rental

At a glance

Driver Requirements

When collecting the vehicle, the lead driver must present the following:

  • Driver's license
    (You must have had your license for a minimum of 2 years. If your license is not written in English, an International Drivers License is also required).
  • Credit card in the lead driver's name (American Express, Diners Card, MasterCard or Visa only).
  • Passport (foreign drivers only)
  • Booking confirmation email (no need to print this, may be shown on your phone)

Security Deposit

First Car Rental typically place two separate transactions on your credit card at the start of your rental:

  • Payment Amount - this is an actual payment withdrawn from your account to cover your rental costs PLUS a fuel deposit PLUS any extras (like child seats) you have hired.
  • Authorisation Amount - this is an amount "held" on your card (not withdrawn) to cover your potential liability (excess) in event of any damage or theft claims.

Fuel Policy

Full to full:

All vehicles will be given with a full tank of fuel and should be returned full to avoid additonal charges. First will attempt to re-fill your vehicle when you drop it off and you will be charged for any missing fuel. If the amount that is missing exceeds R25 in value, you will also be charged a R25 Fuel Admin Fee.

(In South Africa, if you'll be filling up at a regular service station, it is advisable to always have some spare cash ready to pay for fuel as credit cards are not always accepted).

Mileage Policy

Unlimited:

First offer all vehicles with unlimited kilometres when hiring for 4 days or more

Fees and Taxes

We include all mandatory taxes and contract fees (R95) in the price shown.

Your first additional driver is included at no extra cost.

Admin fees: Please also be aware that most suppliers charge administration fees following damages or for processing fines. For First in South Africa you may be charged the following:

  • Traffic Fine Admin. Fee: R325 per fine
  • Claims Handling Fee (following any damage or theft): R825
  • Toll Administration: R35 per rental (if electronic toll charges are incurred)

Vehicle Collection

Directions

Proceed out of the Arrivals Hall and Terminal building, follow car rental signs to First Car Rental office. Look for First Car Rental signs.

Driver's License

When collecting the car, the lead and any additional drivers must present their full, valid driver's license. Photocopies are not accepted.

Each driver must have had their license for at least 2 years.

If your license is not written in English, you will also require an International Driver's License.

Credit/Debit Card

First require that the lead driver presents a credit card in their name when collecting the vehicle. Only Visa, Mastercard, Diner's or AMEX credit cards will be accepted. You may not use a debit card.

Please ensure that the card has enough funds to pay the rental cost and security deposit. The card should not expire until after the vehicle is returned and that it has been cleared by your bank for use in Africa.

The Rental Costs will be withdrawn from your account and there will also be a separate hold placed for the "Autorisation Amount" (which is like a security deposit for any damage/theft claims).

Rental Agreement

Once your paperwork has been inspected, you will be asked to sign a Rental Agreement. This is a contract between you and the car hire company and contains the terms and conditions for your rental. The agreement may include some location-specific conditions as well as setting out the limitations of any cover you have and the extra costs you may be liable for. You will be given the keys once you and any additional drivers have signed the agreement but don't rush, once you've signed you are legally bound to the terms of that document.

Cross Border Rules

To take your vehicle out of South Africa, you must ask for a Letter of Authorisation at the collection desk. This document will be needed at the border crossing as evidence that First have given you permission to take the vehicle out of the country. The countries to which you can travel (and the cost for each) are listed here:

  • Botswana (R2000); Lesotho (R1500); Swaziland (R1300); Namibia (R2000)

Please be aware that unless you take out the Executive Waiver, you would pay double the normal excess if the vehicle is stolen outside of South Africa.

Note - Restricted Nationalities: First do not allow cross border travel for drivers with a license or passport from any of the following countires - Angola, Botswana, DRC, Lesotho, Malawi, Mozambique, Nigeria, Swaziland, Tanzania, Zambia, Zimbabwe.

Late Collection

First ask that you contact your rental office if you believe you will be late for collection so that your booking is not cancelled. If you have provided a flight number as part of your booking and your flight is delayed, the rental office will allow one hour after the flight lands for you to reach the collection desk (they would also keep the office open for delayed flights landing after normal closing time).

Insurance and Cover

Included in the price

This product includes Collision Damage Waiver (CDW) with Theft Protection and Third Party Liability Cover. This means that you are insured for damage to or theft of the vehicle and also against any third party claims.

Should there be a claim, you will be liable up to the full value of the excess amount unless additional insurance is taken out.

Exclusions

The standard damage and theft waivers do not cover you for damage to the wheels, tyres, glass, underside of the vehicle or for any damage caused by water or hail. If there was an incident you would be liable for up the the full value of the excess amount plus accident administration fees and any towing charges.

Please take extra care in South Africa as it is common for vehicles not to be insured for incidents where no other vehicle, animal or object was involved or when travelling on "unsuitable" road surfaces.

Insurance Excess

This vehicle comes with basic cover for theft or damage to the vehicle. Should there be any damage, you will be liable for up to R7500 (inclusive of taxes). If you would like to remove this risk, look to add premium cover (known as "Executive Waiver") as part of your booking.

Please pay attention to the procedure for reporting an incident which will be explained in your rental agreement at the collection desk. Failing to follow this procedure could result in you being liable for the full value of the claim.

Additional Info

Fuel Options

In South Africa, virtually all rental companies offer the simple "Full to Full" fuel policy. Your vehicle will be given with a full tank and they will attempt to fill it up again when you return. If they can put more than a small amount of fuel in the car, you'd be charged for missing fuel plus a service charge. Unlike other countries however, the service charge is usually very small (e.g. R50) so many people

Additional Drivers

Your rate with First includes one additional driver for free. You may add more drivers at the collection desk if required.

As with the lead driver, each additional driver must have had their license for at least 2 years. Each additional driver will need to present their license and passport at the collection desk. The price for any extra additional drivers is R410 per driver.

Other Extras

For those with young children, please be aware of the child seat laws in South Africa. The law is quite basic and states that all children aged less than 3 must be in a child seat and, for those aged less than 1 or weighing less than 9kg, the seat must be rear-facing. Beyond that it is up to you but South African roads can be quite dangerous so we still advise child seats for older children as well.

First offer three types of child seat - Infant Seat (0-10kg); Toddler Seat (10-18kg) and Child Seats (18kg+). Most locations also GPS devices. Fire extinguishers (required if you are travelling outside the RSA to some countries) may also be available but usually by special request only.

You should add any extra to your booking if possible or otherwise contact your rental office prior to arrival to ensure they have availability

Changes to length of rental

On returning the vehicle you will have a 1 hour grace period for late returns before you will be charged for a whole additional day's rental. Make sure to contact your return office if you may be arriving after closing time.

If you decide to return the vehicle much earlier than the booked return date and time, there will be no extra charge for this but nor will you be refunded for any unused days.

If you wish to extend your rental after you have collected the vehicle, you can simply phone your drop-off office and make the arrangement (subject to vehicle availability). The rate for your extra days will be slightly higher than normal./p>

General Terms

Cancellations
It is free to cancel your booking at any time until 48 hours before collecting the vehicle. Once within 48 hours of collection, you will not be able to cancel your booking and any payments made cannot be refunded.

Amendments
If you wish to make changes to your booking, you will most likely be required to cancel and rebook. There is no cost for cancellations. If you only wish to change your flight or phone number, you can email our customer services team on help@stressfreecarrental.com.

Refunds after vehicle collection
The suppler may refuse collection of your vehicle for reasons such as not being fit to drive, missing required identification or not having the correc type of payment card in the lead driver's name with sufficient funds available. In the event of such a refusal, no payments made will be refunded.

The supplier does not offer credit or refunds for early returns of the vehicle.

In the event of "Delayed Charges" (fines, motorway tolls, failing to refuel, extra days, damages, loss and any associated admin charges), your Security Deposit may only be part-refunded.

Vehicle Types
Unless we indicate a "guaranteed model", vehicles are reserved by class of vehicle and not by make and model. The vehicles displayed are the commonly used models for our partners in your chosen country. If that particular vehicle is not available, the supplier will typically offer another vehicle of the same or higher class at no additional cost.

Disabled Passengers
If you are travelling with disabled passengers, be sure to forward your confirmation email to help@stressfreecarrental.com with any special requirements and we will forward these to the supplier for you. We can't offer any guarantees that they will be able to help but we're happy to try. If you're collecting from an airport, providing your flight number will help.

Disclaimer
The Rental Terms displayed on stressfreecarrental.com are a summary of the rental company's own terms and conditions. We take every care to present the important details from these legal documents in a way that is easier for our customers to understand but, in so doing, some of the finer details may have been omitted. The rental company's terms are also subject to change; all efforts are made to keep our information up to date but there will inevitably be a small delay before we can do so. The full terms and conditions will be supplied as part of your Rental Agreement that you will receive and must sign before your rental can begin. If any customer would like to read the full terms and conditions prior to collecting their vehicle, please contact our customer support team.

Anonymous
Verified Buyer
I had to regretfully cancel my car rental. Stressfreecarrental answered my email within a minute. What a first class service. Absolutely stress free.

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