During the COVID pandemic the safety of customers continues to be our highest priority. Prior to the crisis and throughout we include free cancellation with a full refund on all rentals. Throughout the current crisis, we have significantly reduced the cancellation and refund time, our team deal with all refunds inside of 24 hours of receiving the cancellation request - the funds clearing back to the customer's account in less than one week.
All of our car hire providers have implemented additional cleaning precautions, following the applicable local regulations, during the current COVID pandemic. The following is an outline of the extra steps carried out.
Europcar have implemented extra vehicle deep cleaning and disinfecting measures. Vehicle keys are also disinfected between each rental and placed in a sealed envelope once disinfection is complete. Infection risk has been further reduced by ensuring that a zero contact policy is in place at the collection area, with each desk area cleaned between each customer collection.
New protocols are being implemented by our car hire partner Greenmotion, including the installation of safety protection screens and sanitiser units at collection locations. Staff are also now wearing PPE including masks and gloves. Greenmotion are also fully sanitising each vehicle between every rental.
Enterprise, Alamo and National locations in
You can pay with Visa, Mastercard or an American Express debit card or credit card provided by your bank or credit card company when hiring a car on our website.
When you opt to include Basic or Essential Cover with your rental, it usually means that you'll be required to present a credit card in the name of the lead driver when you collect the van. You'll usually be given the opportunity to pay for a top up policy by the rental partner when you collect the van, this then allows you to use a debit card in the name of the lead driver.
You can book using a range of currencies including US Dollars (USD), British Pounds (GBP), Euros (EUR), South African Rand (ZAR) and Canadian Dollars (CAD).
One important thing to consider when deciding if you should use a debit card when collecting your van, van hire companies often hold an insurance excess on the lead drivers credit card, the credit card hold can be a considerable amount of money and if you opt to pay with a debit card this can be debited from your bank account and not returned until weeks after completion of your rental contract.
Quite often, rentals that come with our Premium Cover option allow you to use a debit card when you pick up the van with no additional charges. You can view if a debit card is accepted, along with all of the van hire excess and insurance options on the second step of the booking process.
Would you prefer us to accept payments with a method other than credit card or debit card? Do get in touch to let us know. We're always open to ideas re how to improve our service to make arranging your van rental as Stress Free as it can be.
It's really simple on our website to filter which van rental partners do accept a debit card. Just use the filters on the second page to compare which van rental partners will accept your card type when you pick up the van.
Most of the Southampton van rental brands we work with accept a debit card when you collect the rental; but sometimes these do have special terms and conditions related with them. Be careful to review the contract terms if you intend to use a debit card at the desk when collecting the van.
It is practical to know the alternative currency and payment options for your van rental in Southampton, as often payments for extras (such as GPS and extra drivers) might need to be settled in the local currency (by credit card or debit card) on collection.
We get how frightening picking a hire van excess cover product can be. The extra charges that are included in the price of hiring a vehicle are often very confusing, these can include:
Stress Free Car Rental offers three options for van hire excess cover, basic, essential and premium and we help you find the rental van that suits you, . You can view the details of these on the extras page of the site when making a booking.
A lot of van rental websites hide the expensive insurance excess and security deposit prices in the small print. Customers are then shocked when the cash is taken from their debit card account or the amount is held on their credit card. We think this is unfair and can really obstruct your plans which is why we work differently at Stress Free Car Rental.
You will have been provided with van rental pick up location details with your confirmation email. Spend some time to understand how to find the van hire collection location before you set off
Ensure you check the fuel type for the vehicle and check which side of the van the filler cap is on
Taking some time to take photos and report any damage, whether internal or external, will help to avoid any issues with the van rental company when you return the vehicle
If you have not already ,check the vanrental T&Cs. There may be extra fees for border crossing etc so make sure you understand these.
Beside the exterior, you should also spend time documenting all damage to the inside of the van and reporting it to the van hire company before driving away
Whether you have bought Essential excess cover on our website or have your own policy, you should still make some time to inspect the vehicle for damage. We also recommend taking photos on your phone of each section of the van. If there is damage on the vehicle that is not mentioned in your hire contract you should report this to the vehicle rental provider
Van rentals in Southampton United Kingdom are usually fully insured with an excess amount. You can either purchase Essential cover for the excess or choose Premium cover to reduce the excess amount to zero. We clearly explain all of the insurance details every step of the way.
Yes, you can cancel your booking with a full refund anytime up until 48 hours before you collect the van.
The following van hire brands are available in Southampton United Kingdom: Hertz, Dollar UK, Europcar, Keddy by Europcar, Enterprise, Alamo, National, Thrifty.
All of our rentals in Southampton United Kingdom include a full to full fuel policy. You'll pick the car up with a full tank and be asked to leave a small deposit for fuel when you collect the van. The deposit is refunded when you return the van with a full tank.
If your plans change we'll process your refund in under 24 hours. All rentals booked with us can be cancelled up until 48 hours before collecting the vehicle
All car hire brands on our website are following local government guidelines re vehicle sterilisation and social distancing at the collection desk.